Frequently Asked Questions (FAQ)

 1. What products does Qihe Industry Group specialize in?

 We specialize in ceramic and polyresin products, including seasonal decorations, home décor, kitchenware, giftables, and licensed items like  Disney figurines. ​

 2. Do you offer custom design services?

Yes, we provide comprehensive OEM/ODM services. Our team can transform your concepts into finished products, offering 3D modeling and prototyping to ensure your vision is realized. ​

 3. What is your minimum order quantity (MOQ)?

We offer competitive advantages with small MOQs, making our services accessible to both budding entrepreneurs and large corporations. ​

 4. What certifications does your factory hold?

We are certified by BSCI, ISO, CIQ, SMETA, FDA, and FSC, and we are Disney-authorized, having passed factory audits by major global retailers.

 5. What materials are used for your ceramic products?

We specialize in ceramic products made from Dolomite, a material exceptionally well-suited for sculptural creations. ​

 6. How long does it take to create a sample from a 2D drawing?

Our professional 3D designers can convert 2D drawings into 3D models typically within 2-3 days. Once approved, sample production takes approximately 15 days.

 7. How can I contact Qihe Industry Group?

You can reach us at:

  • Phone: +86 574 8726 4978 / +86 13905740430
  • Email: Tonghe@vip.163.com
  • Address: Qihe Industry Park, 2nd phase of Chengdong Development Area, Dehua County, Quanzhou 362000 Fujian, China​

 8. Are you a manufacturer of Disney merchandise in China?

Yes, we are a leading China Disney merchandise manufacturer, offering OEM and ODM services for licensed Disney products in resin and ceramic materials.

 9. Do you supply Disney licensed gift items for B2B clients?

Yes, we exclusively provide custom-manufactured Disney licensed products for B2B clients including:

  • Souvenir & gift shops
  • Theme parks & resorts
  • Retail chains & distributors
  • Corporate buyers

Important Note: All Disney products are made-to-order – we do not carry pre-made inventory. Each item is custom-produced to meet clients’ specific requirements while maintaining full compliance with Disney’s authorization standards.

 10. What is your lead time for bulk production?

Typical lead time is 30–45 days after sample approval, depending on order quantity and complexity.

 11. Can I get a sample before placing a bulk order?

Yes, we offer sample production (usually within 10–15 days). We also provide 3D mockups based on your concept before physical production starts.

 12. Do you offer packaging design and support?

Yes, we provide custom packaging solutions as part of our OEM/ODM services, including color boxes, blister packs, and gift-ready packaging.

 13. What shipping methods do you offer?

We can ship by sea, air, or express (DHL, FedEx, etc.), depending on your timeline and budget. We also handle all export procedures if needed.

 14. What payment methods do you accept?

We typically accept T/T (bank transfer), L/C, and sometimes PayPal or Western Union for sample fees or smaller payments.

 15. Do you provide after-sales support?

Yes, we offer full after-sales support, including assistance with any quality issues, shipping concerns, or reorders.

 16. Can you assist with customs clearance?

We can provide all the necessary export documentation and coordinate with your logistics partner to help with customs clearance if needed.

 17. Can I visit your factory?

Yes, clients are always welcome to visit our factory in Fujian, China. We can also arrange a virtual tour upon request.

 18. Do you handle licensed product compliance?

Absolutely. For licensed brands like Disney, we ensure full legal compliance, including IP protection, audit readiness, and adherence to brand guidelines.